Channels
Make operators reachable on Discord, Slack, and Telegram. DMs and @mentions route to the right operator.
By default, operators only live inside the Guilde app. Channels put them where your team already works — Discord, Slack, Telegram. DMs and @mentions get routed to your guild's operators in real time.
What's supported
| Platform | Status | Routing |
|---|---|---|
| Discord | ✅ Live | DM the bot, or @-mention it in any channel |
| Slack | Coming soon | DM, @mention, channel posts |
| Telegram | Coming soon | DM, group @mention |
How it works
Guilde owns one bot per platform — you don't create your own. You install Guilde's bot to your Discord server (or Slack workspace) via OAuth. The bot joins the server, and we store a connection between the platform's server ID and your Guilde guild.
When someone DMs the bot or @mentions it, the message:
- Hits Guilde's webhook endpoint
- Resolves to your guild via the connection
- Streams to the right operator (or the conversation router if multiple)
- Streams the operator's reply back to the platform thread
It's the same routing flow whether you message in-app or on Discord — your operator's memory and tool access don't change.
Connecting Discord
Settings → Channels → click Add to Discord.
You'll be redirected to Discord's authorize page. Pick the server you want the bot in, click Authorize, you're done. The connection appears in the Channels page with the server name and icon.
The bot needs these scopes (granted in the OAuth flow):
bot— the bot itselfapplications.commands— slash commands- Send Messages · Read Message History · Add Reactions · Create Public Threads
Disconnecting
Settings → Channels → click Disconnect on the row. Routing stops immediately. The bot stays in your Discord server — Guilde can't kick it on your behalf. To fully remove it, kick the bot from Discord's Members list the same way you'd remove any user.
Common questions
Will the bot reply to every message in the channel? No. Only DMs and @-mentions trigger routing. Channel chatter is ignored unless an operator has specifically subscribed to a thread.
Can I have one Discord server connected to multiple Guilde guilds? No. Each Discord server connects to exactly one Guilde guild — that's how the routing knows where to send the message.
Can I bring my own Discord bot instead of using Guilde's? Not yet. The self-hosted-bot path is on the roadmap.